Worked with managing Kay agent several weeks. We submitted plan changes both in writing and printed plans.
Several replies from Kay architects and the changes were what Kay wanted to do and ignored my plans. After a final request, they begrudingly said they would resubmit my plans , but the reply to my request was rude. I then cancelled my agreement. Kay's attitude is they have so many potential customers that they do not have to be courteous to the buyer.
I was not going to continually have an adversarial relationship with the future planning needs for the model we had chosen. Good luck to you if you choose Kay Builders.
Product or Service Mentioned: Kay Builders House Construction.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.