Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

Worked with managing Kay agent several weeks. We submitted plan changes both in writing and printed plans.

Several replies from Kay architects and the changes were what Kay wanted to do and ignored my plans. After a final request, they begrudingly said they would resubmit my plans , but the reply to my request was rude. I then cancelled my agreement. Kay's attitude is they have so many potential customers that they do not have to be courteous to the buyer.

I was not going to continually have an adversarial relationship with the future planning needs for the model we had chosen. Good luck to you if you choose Kay Builders.

Product or Service Mentioned: Kay Builders House Construction.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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I suggest Tuskes Builders. You get what you pay for.


Again criticism without accountability. Give us your lot in the specific details of your issue and we will reply.To deny us the right to reply is cowardly

to Lauren #1502555

Why so you can A- Call them names (unstable seems to be your go to insult for your customers)B- Threaten to sue them? That is all you do Andrea.

You're {{REdacted}}.

We are trying to warn others. You had your chances to give us good service but as anyone can see by how rude you are that is not happening.

to Lauren #1579857

Instead of insulting the person by calling them cowardly, a true professional would have replied in this manner. "To deny us the right to reply is unfortunate.

If you wish; I will personally handle your situation and to the best of my ability I would try resolve the issue you have with Kay Builders.

It is our company's policy to respond courteously to all customer concerns, please call me at this number and I assure you we can find a mutual resolution to your concerns." This would be a mature response rather than call a potential customer a coward. No wonder you lost this sale!


Kay builders is the worst builder in Pennsylvania, period. Moe, Larry, and Curly would put Kay to shame.

I live in a community where Kay is currently building homes, and I know at least 6 or 7 home buyers that are pissed due to sloppy workmanship. I tell everyone I meet that I would never, ever, recommend Kay builders. They couldn’t build a dog house.

Let alone a customized home. Customized, what a friggen laugh.

to BVD #1501998

Same. Is anyone pursuing a class action lawsuit yet?

to BVD #1502497

What is a joke is that you don’t have the decency to reveal your name lot number and specific concerns


Stupid me had Kay build my home which makes me one of many, many dissatisfied customers. 60 years of excellence my *** If there was a law in effect where you could demolish your home on site, I would do it in a heartbeat. Then I would get someone more reputable than Kay to rebuild it.

to BVD #1502481

Criticism without accountability. Who are you and what is your specific complaint.

to BVD #1502499

Same reply to your previous complaint. Name lot number and issue. Everyone deserves a right to tell their side of the story

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